·         Complaints will be solved in accordance with the complaint conditions of levandulova.cz and the legal order of the Czech Republic. In case of order placed from the Federal Republic of Germany, we follow §§ 434 ff BGB.

·         The Buyer can make a complaint to the Seller according to complaint conditions. It can be done by e-mail to the address listed in the contacts.

·         The Buyer is obliged to check the goods immediately after the delivery and inform the Seller about any damage found. If a defect occurs withing 2 years from the delivery (does not concern the goods with expiration date), the Buyer must inform the Seller immediately about the defects by e-mail to the address listed in the contacts. The Buyer must describe the defects and claim which right of defective performance they wish to apply: repair of defective items, replacement of the item or its part, withdrawal from the purchase agreement, discount or other rights in accordance with these complaint conditions or the legal order of the Czech Republic.

·         It is recommended to attach the invoice or its copy, the delivery note and the proof of payment of the items concerned to the complaint in order to make the process easier.

·         The Seller is obliged to inform the customer immediately, in complicated cases within 3 business days from the complaint delivery, about the complaint solution. The complaint will be solved as soon as possible, within 30 days from the complaint or from delivery of the items concerned, in case the complaint was made by e-mail beforehand.

·         The items concerned must be returned complete, as originally delivered by the Seller, in the original packaging or packaging of similar quality. All content of the delivery must be included. The goods must be returned otherwise than by Cash on delivery.

·         The forwarding agent is not responsible for inadequately packed shipments. Complaints about defects caused by inadequate packaging will be ignored.

The Seller is not responsible for defects caused by operating the product, its functional characteristics and incompetent use, as well as the defects caused by external events or wrong manipulation. These defects are not covered by the warranty either. The warranty period starts on the day of delivery.